Shipping policy

Shipping Policy

Effective Date: June 25, 2024

Thank you for shopping with Game Ready Spray LLC (“Game Ready Spray”, “we”, “our”, “us”). This Shipping Policy outlines the terms and conditions related to the shipping of orders placed on our website gamereadyspray.com. By placing an order with us, you agree to the following shipping terms.

Shipping Locations

We currently ship to the following locations:

Domestic: We currently ship in the United States

Please note that shipping to certain locations may not be available, and we reserve the right to restrict shipping to specific countries or regions.

Shipping Methods and Costs

We offer the following shipping methods:

UPS Standard: 3-7 business days
UPS Ground Saver : 3-4 business days
UPS Ground: 2-3 business days

Shipping costs are calculated based on the weight of your order, the shipping method selected, and the destination. You will be able to review shipping costs at checkout before finalizing your order.

Processing Time

Orders are typically processed within 2 business days. Orders placed on weekends or holidays will be processed on the next business day. Please note that processing times may vary during peak periods or due to unforeseen circumstances.

Delivery Time

Delivery times vary based on the shipping method selected and the destination. Estimated delivery times are as follows:

UPS Standard: 7-10 business days
UPS Ground Saver : 3-7 business days
UPS Ground: 2-3 business days

These times are estimates and are not guaranteed. Delays may occur due to factors such as weather conditions, carrier delays, or other issues beyond our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website.

Shipping Restrictions

Some items may have shipping restrictions due to size, weight, or regulatory requirements. If your order includes restricted items, we will contact you to discuss alternative shipping options or to cancel the restricted items from your order.

Missing or Damaged Orders

If your order is missing or arrives damaged, please contact our customer service team within 7 days of receiving your shipment. We will work with you to resolve the issue, which may include reshipping the order or providing a refund.

Address Changes

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses. If you need to change the shipping address after placing your order, please contact us as soon as possible. We cannot guarantee that address changes will be made once the order has been processed or shipped.

Customs Duties and Taxes

For international orders, customs duties, taxes, and other fees may apply depending on the destination country. These charges are the responsibility of the recipient and are not included in the shipping costs. Please check with your local customs office for more information.

Lost or Undelivered Packages

If your package is lost or marked as undelivered by the carrier, please contact our customer service team. We will assist you in filing a claim with the carrier if applicable and work to resolve the issue.